This training is designed for individuals, teams and organizations dealing with issues that prevent optimal performance/outcomes. Proactively, it is valuable for teams who want to learn skills to effectively navigate potentially conflictual situations.
People often confuse anger management and conflict management. This workshop helps you distinguish the difference. Learn to recognize and manage anger. Develop practical skills for dealing effectively in tense situations with self-control, diplomacy and tact. Learn to identify needs, interests and positions. Create win/win outcomes.
Participants report an increase in their ability to manage their anger and strong emotions appropriately, and resolve conflicts calmly and productively, both at home and at work.