Customer Service – Within Your Teams and With
Using games to learn about and enhance customer service skills, this workshop helps participants assess and enhance their customer service skills. Participants learn to listen attentively, maintain a positive attitude, and soothe ruffled feathers. Help staff be creatively helpful and create customer confidence.
- Become an exceptional listener
- Learn to develop rapport rapidly
- Identify your customer’s real need
- Problem solve: give as much as you can, but not
- Deal with tough moments well