Mastering Difficult Conversations
Turn stressful confrontations into collaborative conversations. This training offers key skills to help people talk about what matters in calm, clear, not-threatening ways. Learn to effectively address subjects that can cause tension, avoidance and discomfort. Understand the dynamics of feelings, words, and desired outcomes. Participants emerge skills to stay on track and problem solve collaboratively.
- Prepare for difficult conversations and engage them calmly and effectively
- Create safety for yourself and others
- Manage landmines and surprises
- Create win-win outcomes that work for everyone