Great customer service benefits employees as well as clients
Good customer service skills benefit our clients, agencies, and businesses. Did you know that great customer service skills benefit staff and team health as well? For example, good customer service:
- Improves morale and motivation
- Builds trust
- Reduces personal and professional stress
- Solves issues faster
- Increases productivity and efficiency
- Builds competency
For instance: how we greet clients in the first 10 seconds sets the tone for the entire interaction (and for up to 8 hours).
Effective customer service requires both inside and outside awareness; patience, active and accurate listening, a good problem-solving attitude, as well as awareness and use of one's tone of voice, making one's message receivable, along with approachable body language, on the phone or face-to-face. People tend to be good at this when they are relaxed and agreeable, excellent customer service means they can do this consistently, with people that are easy to work with and those that aren't.
Increase your own awareness of your customer service skills (with your clients and your internal customers, your colleagues). Notice these:
- How do I sound and listen to people I am pleased to see? Can I offer this tone and quality of listening to everyone?
- Can I find some common ground regardless of the areas of stress or disagreement I might be experiencing?
- Can I stay focused on solving the need, vs. getting upset that there is a challenging issue?
- If someone were to video tape me while working with a challenging person, would my non-verbal's stay easy and approachable?
Most people good with customer service at times, and usually with people they and respect. Excellent customer service means using these same skills every time with everyone!
Click here for an article on the benefits of customer service.http://www.business2community.com/customer-experience/4-reasons-good-customer-service-vital-0934198#LIeHP1OXdFmi2rR4.97
Want to learn customer service skills? Click here to Register for the March 1st Customer Service Workshop